FAQ - Mobile


By default, the app displays traffic colors to indicate travel speeds. You can toggle the traffic layer on/off by going to the layers icon (three stacked squares) in the bottom right corner of the Map View and toggling the Traffic setting.

For the iOS (Apple) version of the application, the app follows the Apple maps standard and will only show orange for moderate traffic and red for heavy traffic. You can find the legend in the grey bar near the top of the screen.

The Android (Google) version of the application shows a progressive scale of colors ranging from green (normal traffic) all the way to red (heavy traffic).

While driving, the app will automatically go to Drive Mode, which helps to conserve both battery and data usage while still providing audio alerts. This can be turned off at any time by going to Drive Mode and clicking on the Steering Wheel icon in the top right corner.

A Saved Route will include the starting and ending location and save the exact route suggested. This is good for situations like home to work commutes when you travel from two fixed locations. A Saved Destination allows you to quickly search for a route from your current location to the destination.  This is good for situations where your destination such as home is constant but your current location varies and you are looking for the best route to your saved destination.

First, enter the destination in the search bar above the Map. When the app presents you a route, click on the Star icon next to the destination on the Map. The app will ask you to name the destination. Press Save to finish.

First, enter the destination in the search bar above the Map. If you want the starting location to be different from your current location, enter that info as well. When the app presents you a route, click on the Star icon next to the suggested route at the bottom left corner. The app will ask you to name the route. Press Save to finish.

The Advanced Monitoring feature will check a Saved Route for traffic events at a specified time and send you a notification each day to let you know if there are any issues on your route. This can be created by clicking on “Setup Advance Monitoring” as you create a Saved Route.

The app will automatically detect traffic events and announce them based on your current location and direction of travel. Keep the app in Drive Mode as you drive for the best experience.  The distance from an event at which an alert will play depends on your speed, your location and the curvature of the road.

You can Login to your My511 account by navigating to Menu icon; the ‘hamburger’ or set of four horizontal lines at the top left of the screen.  Then select Login. Enter your details and click the Login button.

If you are logged into your account, you can access your custom routes by navigating to Menu > Saved Routes > My511 Routes. The routes will be synchronized from your account and allow you to use them in the app.

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