Louisiana Department of Transportation and Development is committed to respecting the privacy of individuals who visit the 511 Louisiana App. When you visit the 511 Louisiana App, we will not collect your personal information unless you choose to use the My511 service. The collection of personal information is necessary for the administration of the My511 Services.
Collection and Choice
You are under no obligation to provide any personal information to the service at any time. There is no charge for you to sign up or to use the service.
Information You Give Us: We receive and store any information you enter during the registration process. You can choose not to provide certain information, but then you might not be able to take advantage of many My511 features. We use the information that you provide for purposes such as providing customized routes, responding to your requests and customizing future enhancements for you.
Automatic Information: When you browse or download information, the service automatically collects limited amounts of standard information for web traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our service. The service cannot identify you from this information.
Information that may be collected from a Registered and Non-Registered User includes:
- Internet Protocol (IP) addresses of the computers being used to access our sites
- Operating systems and the types and versions of browsers used to access our sites
- Internet Service Providers used by visitors to our sites
- Dates and times of site access
- Pages visited
- Names and sizes of files requested
As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites.
Use and Disclosure
We use the personal information we collect to provide and improve our Services and provide you with a personalized experience through the 511 Louisiana App.
If you choose to sign up for My511 Services, we will keep track only of the information and preferences that you choose to provide to us. 511 Louisiana’s vendor will store it securely on their system and will not release it to any third party without your prior consent unless required by law. You will be asked to create a user name and a password which you will need to access your personal information on all visits to the website
Any personal information you give us will only be used for the purpose of administering My511 Services and conducting site evaluation including the use of surveys or questionnaires by the ministry or ministry partners. You will not be placed on any mailing lists. None of your personal information will ever be shared, rented, sold or otherwise released to any third party, except where you have consented.
511 Louisiana retains the personal information that you provide for as long as necessary to fulfil the administration of My 511 Services. If you decide to delete your My511 account, 511 Louisiana will no longer retain your information.
Cookies, Analytics and Location ServicesCookies
Access and Correction
511 Louisiana provides the ability for registered users to correct and/or delete their own information online through the Manage Account tool within My511 Services. Individuals also have a right to access their personal information that is held within the 511 Louisiana system.